FAQ – Frequently Asked Questions
1. Where is Nexusario based?
Nexusario is an India-based premium lifestyle and beauty brand. We work with trusted suppliers worldwide to deliver high-quality products directly to your door.
2. How long does shipping take?
Our estimated delivery times:
- United States: 7–15 business days
- Europe: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Asia: 5–12 business days
- Other Regions: 10–20 business days
3. How do I track my order?
Once your order ships, you’ll receive an email with your tracking number. Tracking updates may take 2–5 days to appear.
4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods offered at checkout.
5. Can I return an item?
Yes! We accept returns within 5 days of delivery for unused and unopened products. See our Refund & Return Policy for details.
6. What if my product arrives damaged or defective?
Contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
7. Do you offer exchanges?
We only replace items if they are defective or damaged.
8. How can I contact customer service?
Email us at support@nexusario.com — we typically respond within 24–48 hours.
Tip: Before reaching out, please check our policies and FAQs to see if your question is already answered.